At Frye's Leap General Store, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a purchase may not meet expectations, and we want to make the return process as easy and convenient as possible. Please take a moment to review our return policy below:
**1. Eligibility for Returns:**
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when purchased.
- Items that have been damaged, altered, or used may not be eligible for return.
**2. Items Excluded from Returns:**
- Certain items may not be eligible for return due to health and safety regulations or manufacturer restrictions. These items include but are not limited to:
- Perishable goods.
- Clearance or final sale items.
**3. Proof of Purchase:**
- A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
- Without proof of purchase, we may be unable to process the return or issue a refund.
**4. Refund Process:**
- Refunds will be issued in the original form of payment.
- If the original payment method is unavailable, store credit or an exchange may be offered.
- Refunds may take 30 business days to process and appear in your account, depending on your financial institution.
**5. Return Methods:**
- Returns can be made in-store or by mail.
- For in-store returns, please bring the item along with your proof of purchase.
- For mail returns, please call us at 207-655-4256 or email us at fryesleapcafe@gmail.com to initiate the return process.
**6. Restocking Fee:**
- A restocking fee may be applied to certain returns, especially for large or specialized items. This fee will be deducted from the refund amount.
**7. Exchange Policy:**
- Items eligible for return may be exchanged for a different size or color with proof of purchase and subject to availability.
**8. Manufacturer Defects:**
- If item is defective or damaged upon arrival, it may be returned within 24 hours. After that, returns must be made directly to the manufacturer.
- Defective items may be eligible for a replacement, repair, or refund, depending on the manufacturer's warranty and our return policy.
**9. Customer Satisfaction:**
-Customer satisfaction is our priority. Questions or concerns regarding purchases or return policy can be directed to Amy or Dave at the above phone numbers or email found in section 5.
**10. Policy Updates:**
- We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or in-store.